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Unemployment Office List & Resource Guide
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Home | How to Collect Unemployment
| Eligibility | Where to File | Unemployment Insurance
If You Quit | Getting Paid | Extensions | Disqualification | 10 Helpful Tips


1. File an Initial Claim Online
The fastest, most efficient way to apply for benefits (file your initial claim) is online. The Internet filing option is available 24 hours a day, seven days a week – it’s always open! To be able to file a claim online:

  • You must have worked in Iowa during the past 18 months (earned Iowa wages);
  • You have not applied for unemployment insurance benefits in the last 52 weeks;
  • You must have a valid e-mail address, so a confirmation e-mail may be returned to you;
  • IF you served in the U.S. military during the last 18 months, you MUST NOT have filed a claim against another state since your discharge; and
  • IF you were employed by the federal government during the last 18 months, your duty station MUST have been in Iowa.

2. File a Claim at the Local Workforce Development Center

You may file your initial claim for benefits at your local Workforce Development Center. Many Iowa Workforce Development Centers hold regularly scheduled group claim sessions and will help you complete the forms. Or, you can use a computer in the Workforce Development Resource Center to file your application online.

3. File a Claim by Calling the Unemployment Insurance Service Center

You may file your initial claim for benefits by calling the Unemployment Insurance Service Center (UISC) at (877) 891-5344 (toll-free outside the Des Moines area) or 281-4199 (in the Des Moines calling area). The Service Center is available to take your call to file an initial claim Monday through Friday, 8 a.m. to 4 p.m., Central Standard Time.

Remember, you must use a touch-tone telephone (no CELLULAR or CORDLESS phones) to ensure your calls to the UISC are correctly recorded by the interactive voice response system (IVR).

4. File a Claim Through Your Employer

Iowa Workforce Development has created a program that allows employers to file an initial claim for a recently separated employee. Check with your employer to determine if they are participating in this new program.



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